Michelle’s Insurance Wouldn’t Cover A Vital
Add-On To Her Roof Replacement Project
In Lexington, KY – So We Did It For Free
Making Sure The Job’s Done Right Is Our
First Priority Here At EagleView Roofing
Some homeowners in need of a Lexington, KY, roof replacement use their insurance to cover their costs. That’s true for people from all walks of life here in the Bluegrass region.
But insurance doesn’t always pay for everything.
That’s what local resident Michelle H. discovered when she called on the trusted specialists at EagleView Roofing.
The metal flashing around Michelle’s chimney was degraded beyond repair. However, her insurance company refused to pay for the replacement of this vital roofing accessory.
What did we do? We installed new flashing free of charge. That was the only way to meet our customer’s needs and fulfill our obligations as reputable roofing professionals.
Roof Replacement And Roof Flashing
Flashing is an essential component found on virtually all residential roofs. It’s installed in any area where there’s an increased risk of leaking. That includes:
- Around openings for skylights, chimneys, and other roof penetrations
- The connection point between a roof section and an adjoining wall
- Anyplace where two planes of your roof come together
Most flashing is made from thin, durable metal. It does its job by directing water away from potential problem areas.
Addressing Flashing Damage On Your Roof
Like your roof materials, flashing ages and breaks down over time. For this reason, it’s common to update your flashing when you replace your roof.
Existing flashing can sometimes be repaired. However, replacement is often the only workable option.
Even when flashing can be repaired, replacement may make more sense. This helps ensure your home is properly protected from the elements.
Flashing Coverage On Michelle’s Roof Project
Most insurance companies in the Lexington, KY, area don’t factor flashing costs into their payout for a new roof. Instead, they treat it as a separate expense.
How is this expense covered? Typically, your roofer will carry out the flashing work, document it, and send a separate payment request.
This was the case for Michelle.
The flashing around her home’s large chimney was significantly damaged. So, we replaced it while installing the rest of her new roof.
This is standard operating procedure here at EagleView Roofing. It’s our proactive way of providing maximum leak protection.
When we were done, we submitted our documentation along with a request to cover the costs.
Michelle’s Lexington, KY, Insurer Says No
Insurance companies routinely approve this kind of roof replacement add-on. That’s especially true when the work is properly documented.
But Michelle’s insurer said no.
Why was the request denied? There’s no clear answer to this question.
Still, the work was already completed. The only decision left to us was how we would cover our expenses for the job.
No Charge For A Vital Roof Replacement Add-On
Honestly, that decision was a no-brainer.
What did we do? We covered the cost of the new flashing ourselves. Not a dime of the expense was passed on to Michelle.
Why did we choose this approach?
For starters, in our professional judgment, Michelle’s chimney absolutely needed new flashing. Without it, leaks would almost certainly occur. In other words, she wouldn’t receive one of the most crucial benefits of her new roof.
Just as importantly, we didn’t want to hit Michelle with a surprise expense. As far as she was concerned, the job was paid for. We weren’t about to add to her financial burden.
Doing What’s Right On Local Roofing Projects
Did our decision cost us money? Yes.
But it was an acceptable expense. Not only did it allow us to do the job right for Michelle. It upheld our standing as an ethical, trustworthy roofing provider.
Want roofing pros who will do what’s right, even when there’s a price to pay? Contact EagleView Roofing today for your free project estimate. We’re committed to meeting your every need for quality services.